Between 2024 and 2025, consumer complaints about Evaly, the controversial Bangladeshi e-commerce platform, have been dominated by five recurring issues that collectively reveal systemic weaknesses in the company’s operations. The most frequent problem, highlighted in around 60% of reviewed cases, is the delay or failure in refund processing, with customers often waiting months for partial or incomplete repayments despite repeated assurances. A second major concern is order non-delivery and abrupt cancellations, where buyers report paying in full but never receiving products, further undermining trust. Closely linked to this are complications with payment gateways and cheque refunds, where funds remain stuck or disbursements are significantly delayed, sometimes requiring regulatory intervention. Technical shortcomings in the Evaly mobile application also contribute to dissatisfaction, with thousands of negative app-store reviews citing crashes, poor order-tracking, and unresponsive features. Finally, inadequate customer service and inconsistent communication exacerbate these issues, leaving many consumers with little choice but to escalate matters publicly or through consumer-protection agencies. Together, these five challenges demonstrate that while partial remedial measures have been taken, Evaly continues to struggle with credibility and reliability in Bangladesh’s e-commerce market.